Refund policy

SYFN Return & Refund Policy

Last Updated: October 11, 2026

At SYFN, we want you to feel confident in every purchase. Please review our return and refund policy below before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements outlined in this policy.

2. Return Eligibility

To qualify for a return, items must be:

Unworn and unused.
In their original condition, with original tags and packaging where applicable.
Free from stains, odors, alterations, damage, or signs of wear caused after delivery.

Returns that do not meet these conditions may be declined, subject to applicable consumer protection laws.

3. How to Request a Return

A return request must be submitted before sending an item back.

Please include your order number, the item you wish to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, include clear photographs showing the issue.

Please wait for return instructions before shipping any item back.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, submit a request within 7 days of delivery and provide clear photographs of the issue.

After reviewing the request, SYFN will provide an appropriate resolution, which may include a replacement, return, or refund, in accordance with applicable law.

For confirmed damaged, defective, or incorrect items, SYFN will cover reasonable return shipping costs.

5. Refunds

Once a returned item has been received and inspected, you will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally non-refundable unless required by law or the return results from an error on our part.

6. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items, SYFN will cover reasonable return shipping costs.

We recommend using a shipping service with tracking. SYFN cannot guarantee receipt of items returned without tracking.

7. Exchanges and Size Issues

Requests for a different size or an exchange must be made within the 30-day return window. Exchanges are subject to stock availability.

If the requested size is unavailable, a return and refund may be offered in accordance with this policy.

Please review the size chart on the product page before placing your order.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible. An order can only be cancelled before it has been processed or shipped.

Once an order has shipped, it must follow the return process outlined in this policy.

9. Exceptions and Consumer Rights

This policy does not limit any rights available under applicable consumer protection laws. Where the law provides additional rights or requires different terms, those requirements will apply.